Privacy policy
How Versaclean collects, uses and protects your information.
Last updated: November 2026
Who we are
This website is run by Versaclean Ltd (company number 13600295), 231 Congleton Road, Biddulph, Stoke-on-Trent ST8 6QW. We're the data controller for personal information collected through this website and our services. Contact us at mail@versa-clean.co.uk or 01782 978405.
What we collect
- Quote and booking details: your name, address, phone number, email and details about your property, when you use our instant quote or contact us.
- Commercial enquiries: your name, company, contact details and site details, when you use our commercial quote form.
- Customer account details: your cleaning schedule, invoices, payments and messages with us.
- Payment details: payments are handled by our payment providers (for example GoCardless for Direct Debit and Stripe for card payments). We don't store your full card or bank details on this website.
- Website usage: we may use privacy-friendly analytics that don't use cookies or identify you, to count visits and see which pages are useful.
How we use it
- To give you a quote, book and carry out your cleans, and send reminders the night before (performance of a contract).
- To take payments and keep accounts (contract and legal obligation).
- To reply to your enquiries (legitimate interests).
- To ask for feedback or a review after a clean (legitimate interests). You can opt out at any time.
We don't sell your information. We only share it with the service providers we use to run the business, such as our booking and customer management systems, payment providers, text and email providers, and our accountants, and only as needed to provide our services.
How long we keep it
We keep customer records while you're a customer and for up to six years afterwards for accounting and legal reasons. Enquiries that don't become bookings are deleted within 12 months.
Your rights
You can ask to see, correct or delete the information we hold about you, or object to how we use it. Email mail@versa-clean.co.uk. If you're unhappy with how we've handled your information, you can complain to the Information Commissioner's Office at ico.org.uk.
Cookies
This website doesn't use advertising or tracking cookies. Our instant quote is provided by a third-party booking system, which has its own privacy notice.